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Privacy Policy

SimarEnergy.com (“we”, “us” and “our”) respects your privacy. The following Privacy Policy explains how we collect, use, maintain and protect your personal information when you use our website www.simarenergy.com or any of our services.
By using our website you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information
When you interact with us we may collect the following personal information:

  • Contact Information – name, email address, phone number, postal address.
  • Account Information – if you create an account we may collect username and password (which you create).
  • Transaction Information – details of any purchase or service request, including billing information (name on card, card number, expiration date, CVV).
  • Communication Data – any information you provide when you fill out a contact form, subscribe to our newsletter or contact customer support.

1.2 Non‑Personal Information
When you visit our Site we automatically collect certain non‑personal information:

  • IP address
  • Browser type and version
  • Operating system
  • Pages you visit and the time spent on each page
  • Date and time of your visit

1.3 Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our website. A cookie is a small file placed on your device. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. If you disable cookies, some features of our Site may not work properly.

2. How We Use Your Information

We use the information we collect for the following purposes:

  1. To provide, operate and maintain our website and services.
  2. To process your transactions and manage your orders.
  3. To send you service messages, confirmations, invoices and other communications related to your use of the Site.
  4. To improve our website, analyse user behaviour and personalise content.
  5. To send promotional emails only if you have opted‑in. You may unsubscribe at any time by clicking the link in the email.
  6. To comply with legal obligations and protect our rights.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers – with third‑party vendors who perform services on our behalf (e.g., payment processors, email service providers, web hosting).
  • Legal Requirements – when we are required to do so by law, or in response to a court order, subpoena or other legal process.
  • Business Transfers – if SimarEnergy is involved in a merger, acquisition or sale of all or part of its assets, your information may be transferred.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised or unlawful processing and against accidental loss, destruction or damage.

5. Data Retention

We retain personal information for as long as necessary for the purposes for which it was collected and in accordance with applicable laws.

6. Your Data Rights

Depending on your jurisdiction you may have the following rights regarding your personal information:

  • Access – request a copy of your personal information.
  • Correction – request correction of inaccurate data.
  • Deletion – request that we delete your personal information (subject to legal restrictions).
  • Opt‑out – opt‑out of direct marketing at any time.
  • Restriction – request restriction of processing.

To exercise any of the above rights please contact us at mdsm@smenergygroup.com.

7. International Data Transfers

Our website is hosted in the European Union. If you are located outside the EU, your data may be transferred to the EU and processed there. By using our website you consent to such transfer.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new Effective Date. Continued use of the Site after any changes indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Simar Energy
Email: mdsm@smenergygroup.com
Address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates

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